All Systems Operational

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Welcome to the VMware Horizon Cloud Status Page

GERMANY - Frankfurt ? Operational
JAPAN - Tokyo ? Operational
UK - Chessington ? Operational
UK - Farnborough ? Operational
USA - Northern California ? Operational
USA - Texas ? Operational
USA - Virginia ? Operational
Horizon Cloud Control Plane - APAC Operational
Horizon Cloud Control Plane - Europe Operational
Horizon Cloud Control Plane - USA Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
May 24, 02:56 UTC
Scheduled - Maintenance Details:
Horizon Cloud Service is completing management device upgrade for the Datacenter location you are located in during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Saturday, June 1, 2019 05:00 AM UTC
• End: Saturday, June 1, 2019 09:00 AM UTC
• Datacenter Affected: USA - Virginia


Impacted:
• Users using Virtual Desktop - During this maintenance window users existing sessions might get disconnected intermittently.
• Provisioning of new Virtual Desktops - During this Window you may be impacted by not be able to provision new Virtual Desktops.
• Virtual Desktops power operations - During this Window you may not be able to complete power operations to existing Virtual Desktops.

Not Impacted:
• Portal Access - During this maintenance access to portals will be available and it is advised that administrative changes should not be attempted during this window.

Additional Information and Support:
• VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved.
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com .

Thank you,
Horizon Cloud Team
Jun 1, 05:00 UTC
Past Incidents
May 27, 2019

No incidents reported today.

May 26, 2019

No incidents reported.

May 25, 2019

No incidents reported.

May 24, 2019
Completed - The maintenance has been postponed. We will get back to you with the new schedule.
Apologies for inconvenience caused.
May 24, 04:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 01:00 UTC
Scheduled - Maintenance Details:
Horizon Cloud Service is completing management device upgrade for the Datacenter location you are located in during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Friday, May 24, 2019 01:00 AM UTC
• End: Friday, May 24, 2019 05:00 AM UTC
• Datacenter Affected: UK - Farnborough


Impacted:
• Users using Virtual Desktop - During this maintenance window users existing sessions might get disconnected intermittently.
• Provisioning of new Virtual Desktops - During this Window you may be impacted by not be able to provision new Virtual Desktops.
• Virtual Desktops power operations - During this Window you may not be able to complete power operations to existing Virtual Desktops.

Not Impacted:
• Portal Access - During this maintenance access to portals will be available and it is advised that administrative changes should not be attempted during this window.

Additional Information and Support:
• VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved.
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com .

Thank you,
Horizon Cloud Team
May 21, 04:07 UTC
May 23, 2019

No incidents reported.

May 22, 2019
Completed - The Schedule maintenance has been cancelled
May 22, 07:20 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 21, 10:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 23, 04:36 UTC
Scheduled - Maintenance Details:
Horizon Cloud Service is completing management device upgrade for the Data center location you are located in during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Thursday, May 23, 2019 08:00 AM UTC
• End: Thursday, May 23, 2019 12:00 PM UTC
• Data center Affected: USA - Northern California


Impacted:
• Users using Virtual Desktop - During this maintenance window users existing sessions might get disconnected intermittently.
• Provisioning of new Virtual Desktops - During this Window you may be impacted by not be able to provision new Virtual Desktops.
• Virtual Desktops power operations - During this Window you may not be able to complete power operations to existing Virtual Desktops.

Not Impacted:
• Portal Access - During this maintenance access to portals will be available and it is advised that administrative changes should not be attempted during this window.

Additional Information and Support:
• VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved.
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com .

Thank you,
Horizon Cloud Team
May 21, 04:16 UTC
Resolved - This incident has been resolved.
May 22, 06:24 UTC
Investigating - Dear Valued Customer,

The engineering team has identified multiple alerts received in your Data center and the team is investigating the issue with high priority. We will update you the impact and other details shortly

We will keep you posted with new updates.

Data Center affected: UK - Farnborough

Additional Information and Support: • VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved. • If you are experiencing any other issues, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com .

Thank You,
VMware Horizon Communications Team
May 22, 05:19 UTC
May 21, 2019
Completed - The scheduled maintenance has been completed.
May 21, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 18:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 3, 15:20 UTC
Scheduled - Maintenance Details:

Please be advised that Horizon Cloud will be performing maintenance on management devices during this maintenance window

Horizon Cloud Maintenance Window:
• Start: Monday, May 20, 2019 06:00 PM UTC
• End: Tuesday, May 21, 2019 12:00 AM UTC
• Datacenter Affected: JAPAN - Tokyo

Impacted:
• None - As with any scheduled maintenance there is always a possibility of latency or availability issues during this maintenance window.

Not Impacted:
• Virtual Desktops up-time and Network connectivity - We do not expect any interruption in accessing existing desktops,
• Provisioning of new Virtual Desktops - During this Window provision of new Virtual Desktops will not be impacted.
• Virtual Desktops power operations - During this Window power operations to existing Virtual Desktops will not be impacted.
• Changes to existing pool – Any pool changes will still be available.

Additional Information and Support:
• VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved.
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com

Thank you,
Horizon Cloud Team
May 3, 15:19 UTC
May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019
Resolved - Resolving the incident.
May 17, 13:43 UTC
Investigating - Dear Valued Customer,

The engineering team has identified multiple alerts received in your Data center and the team is investigating the issue with high priority. We will update you the impact and other details shortly

We will keep you posted with new updates.

Data Center affected: USA - Texas

Additional Information and Support: • VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved. • If you are experiencing any other issues, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com .

Thank You,
VMware Horizon Communications Team
May 17, 05:42 UTC
Completed - Apologies for inconvenience the maintenance has been postponed. We will get back to you with the new schedule.
May 17, 12:08 UTC
Scheduled - Maintenance Details:
Please be advised that Horizon Cloud will be performing maintenance on management devices during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Saturday, May 18, 2019 01:00 AM UTC
• End: Saturday, May 18, 2019 11:00 AM UTC
• Data Center Affected: UK - Chessington

Impacted:
• Access to customer portals - During this window access to customer portals will be intermittent.
• Provisioning of new Virtual Desktops - During this Window provision of new Virtual Desktops will be impacted.
• Virtual Desktops power operations - During this Window power operations to existing Virtual Desktops will be impacted.

Impact Duration:
During the maintenance work window there will be 30 minutes of customer impact expected.

Not Impacted:
• Virtual Desktops up-time and Network connectivity - We do not expect any interruption in accessing existing desktops.

Note: As with any scheduled maintenance there is always a possibility of latency or availability issues during the maintenance window.

Additional Information and Support:
• VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved.
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com .

Thank you,
Horizon Cloud Team
May 15, 02:14 UTC
Completed - The scheduled maintenance has been completed.
May 17, 05:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 01:00 UTC
Scheduled - Please be advised that our partner IBM will be performing firmware upgrade for Performance/Endurance NetApp File Storage during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Friday, May 17, 2019 01:00 AM UTC
• End: Friday, May 17, 2019 05:25 AM UTC
• Datacenter Affected: USA – Texas

Impacted:
• None - As with any scheduled maintenance there is always a possibility of latency or availability issues during this maintenance window.

Not Impacted:
• Virtual Desktops up-time and Network connectivity - We do not expect any interruption in accessing existing desktops,
• Provisioning of new Virtual Desktops - During this Window provision of new Virtual Desktops will not be impacted.
• Virtual Desktops power operations - During this Window power operations to existing Virtual Desktops will not be impacted.
• Changes to existing pool – Any pool changes will still be available.

Additional Information and Support:
• VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved.
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com

Thank you,
Horizon Cloud Team
May 3, 03:51 UTC
May 16, 2019

No incidents reported.

May 15, 2019

No incidents reported.

May 14, 2019
Resolved - The engineering team has confirmed that the issue has been resolved. Hence closing the incident.
May 14, 20:17 UTC
Monitoring - The engineering team has confirmed that the issue has been addressed and will be monitoring for the next few hours.
May 14, 18:02 UTC
Investigating - Dear Valued Customer,

The engineering team has identified Bad Storage Providers in the data center and the team is troubleshooting the issue with high priority.

We will keep you posted with new the updates.

Data Center affected: JAPAN - Tokyo

Impacted:
• Virtual Desktops pool creations - Virtual Desktop Pool creation and expansion will be interrupted during this time.
• Virtual Desktops power operations - During this Window power operations to existing Virtual Desktops will not be impacted.

Additional Information and Support: • VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved. • If you are experiencing any other issues, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com .

Thank You,
VMware Horizon Communications Team
May 14, 17:42 UTC
May 13, 2019

No incidents reported.