All Systems Operational

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Welcome to the VMware Horizon Cloud Status Page

GERMANY - Frankfurt ? Operational
JAPAN - Tokyo ? Operational
UK - Chessington ? Operational
UK - Farnborough ? Operational
USA - Northern California ? Operational
USA - Texas ? Operational
USA - Virginia ? Operational
Horizon Cloud Control Plane - APAC Operational
Horizon Cloud Control Plane - Europe Operational
Horizon Cloud Control Plane - USA Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Please be advised that Horizon Cloud Service is completing a management device upgrade to resolve a critical issue for the Data Center location you are located during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Friday, July 19, 2019, 01:00 UTC
• End: Friday, July 19, 2019, 03:00 UTC
• Datacenter Affected: UK - Farnborough

Impacted:
• Virtual Desktops up-time and Network connectivity - During this window, there will be a disruption in network connectivity while replacing the hosts in the maintenance window

Not Impacted:
• Provisioning of new Virtual Desktops - During this Window provision of new Virtual Desktops will not be impacted.
• Virtual Desktops power operations - During this Window power operation to existing Virtual Desktops will not be impacted.
• Changes to the existing pool – Any pool changes will still be available.

Impact Duration: 15 Minutes


Additional Information and Support:
• VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved.
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com


Thank you,
Horizon Cloud Team
Posted on Jul 16, 05:07 UTC
Please be advised that our partner IBM will be performing a firmware upgrade for Performance Endurance File Storage Services during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Monday, July 22, 2019, 19:00 UTC
• End: Tuesday, July 23, 2019, 01:00 UTC
• Data Center Affected: USA - Northern California

Impacted:

• None - As with any scheduled maintenance, there is always a possibility of latency or availability issues during this maintenance window.

Not Impacted:

• Virtual Desktops up-time and Network connectivity - We do not expect any interruption in accessing existing desktops,
• Provisioning of new Virtual Desktops - During this Window provision of new Virtual Desktops will not be impacted.
• Virtual Desktops power operations - During this Window power operation to existing Virtual Desktops will not be impacted.
• Changes to the existing pool – Any pool changes will still be available.

Additional Information and Support:
• VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved.
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com

Thank you,
Horizon Cloud Team
Posted on Jul 16, 04:21 UTC
Past Incidents
Jul 16, 2019
Completed - The scheduled maintenance has been completed.
Jul 16, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 10:00 UTC
Scheduled - Please be advised that our partner IBM will be performing Emergency Maintenance during this window.

Horizon Cloud Emergency Maintenance Window:
• Start: Tuesday, 16 July, 2019 10:00 UTC
• End: Tuesday, 16 July, 2019 14:00 UTC
• Datacenter Affected: USA - Texas

Impacted:

• None - As with any scheduled maintenance there is always a possibility of latency or availability issues during this maintenance window.

Not Impacted:

• Virtual Desktops up-time and Network connectivity - We do not expect any interruption in accessing existing desktops,
• Provisioning of new Virtual Desktops - During this Window provision of new Virtual Desktops will not be impacted.
• Virtual Desktops power operations - During this Window power operations to existing Virtual Desktops will not be impacted.
• Changes to existing pool – Any pool changes will still be available.

Additional Information and Support:
• VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved.
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com

Thank you,
Horizon Cloud Team
Jul 15, 21:25 UTC
Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019
Completed - The Scheduled Maintenance has been canceled. Apologies for the inconvenience.
Jul 12, 11:23 UTC
Update - Gentle Reminder: Horizon Cloud will be performing maintenance during this maintenance window.
Horizon Cloud Maintenance Window:
• Start: Monday, July 15, 2019 12:00 UTC
• End: Monday, July 15, 2019 22:00 UTC
Jul 1, 04:18 UTC
Scheduled - Please be advised that Horizon Cloud will be performing maintenance on management devices during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Monday, July 15, 2019 12:00 UTC
• End: Monday, July 15, 2019 22:00 UTC
• DataCenter Affected: JAPAN - Tokyo

Impacted:
• During this period of maintenance impact duration, access to the customer portal will be intermittently unavailable.
• During this period of maintenance impact duration, provisioning of new Virtual desktops will be intermittently unavailable.
• During this period of maintenance impact duration, existing/connected and new desktop sessions will be inaccessible to the users.

Impact Duration:
• During the maintenance work window there will be 30 minutes of customer impact expected.

Not Impacted:
• None: As with any scheduled maintenance there is always a possibility of latency or availability issues during this maintenance window.

Additional Information and Support:
• VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved.
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com .


Thank you,
Horizon Cloud Team
Jun 18, 07:13 UTC
Jul 11, 2019
Completed - The scheduled maintenance has been completed successfully.
Jul 11, 22:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 19:01 UTC
Scheduled - Please be advised that our partner IBM will be performing firmware upgrade for Performance/Endurance NetApp File and Block Storage during this maintenance window.

Horizon Cloud Emergency Maintenance Window:
• Start: Thursday, July 11, 2019 19:00 UTC
• End: Friday, July 12, 2019 07:00 UTC
• Data Center Affected: UK - Chessington

Impacted:

• None - As with any scheduled maintenance there is always a possibility of latency or availability issues during this maintenance window.

Not Impacted:

• Virtual Desktops up-time and Network connectivity - We do not expect any interruption in accessing existing desktops,
• Provisioning of new Virtual Desktops - During this Window provision of new Virtual Desktops will not be impacted.
• Virtual Desktops power operations - During this Window power operations to existing Virtual Desktops will not be impacted.
• Changes to existing pool – Any pool changes will still be available.

Additional Information and Support:
• VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved.
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com

Thank you,
Horizon Cloud Team
Jul 11, 04:17 UTC
Jul 10, 2019
Completed - The scheduled maintenance has been completed successfully.
Jul 10, 04:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 18:01 UTC
Scheduled - Please be advised that our partner IBM will be performing firmware upgrade for Performance/Endurance NetApp File Storage during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Tuesday, July 09, 2019 18:00 UTC
• End: Wednesday, July 10, 2019 06:00 UTC
• Data Center Affected: GERMANY – Frankfurt

Impacted:

• None - As with any scheduled maintenance there is always a possibility of latency or availability issues during this maintenance window.

Not Impacted:

• Virtual Desktops up-time and Network connectivity - We do not expect any interruption in accessing existing desktops,
• Provisioning of new Virtual Desktops - During this Window provision of new Virtual Desktops will not be impacted.
• Virtual Desktops power operations - During this Window power operations to existing Virtual Desktops will not be impacted.
• Changes to existing pool – Any pool changes will still be available.

Additional Information and Support:
• VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved.
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com

Thank you,
Horizon Cloud Team
Jul 8, 05:06 UTC
Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

Jul 6, 2019
Completed - The scheduled maintenance has been completed.
Jul 6, 13:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 07:00 UTC
Scheduled - Please be advised that Horizon Cloud will be performing maintenance on management devices during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Saturday, July 06, 2019 07:00 UTC
• End: Saturday, July 06, 2019 17:00 UTC
• Data Center Affected: USA - Northern California

Impacted:
• During this period of maintenance impact duration, access to the customer portal will be intermittently unavailable.
• During this period of maintenance impact duration, provisioning of new Virtual desktops will be intermittently unavailable.
• During this period of maintenance impact duration, existing/connected and new desktop sessions will be inaccessible to the users.

Impact Duration:
• During the maintenance work window there will be 30 minutes of customer impact expected.

Not Impacted:
• None: As with any scheduled maintenance there is always a possibility of latency or availability issues during this maintenance window.

Additional Information and Support:
• VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved.
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com .


Thank you,
Horizon Cloud Team
Jul 1, 03:55 UTC
Jul 5, 2019

No incidents reported.

Jul 4, 2019

No incidents reported.

Jul 3, 2019

No incidents reported.

Jul 2, 2019
Completed - The scheduled maintenance got cancelled by IBM. Apologies for any inconvenience caused.
Jul 2, 03:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 00:00 UTC
Scheduled - Please be advised that our partner IBM will be performing the Performance/Endurance File Storage Services during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Tuesday, July 02, 2019 00:00 UTC
• End: Tuesday, July 02, 2019 04:00 UTC
• Datacenter Affected: USA - Virginia

Impacted:

• None - As with any scheduled maintenance there is always a possibility of latency or availability issues during this maintenance window.

Not Impacted:

• Virtual Desktops up-time and Network connectivity - We do not expect any interruption in accessing existing desktops,
• Provisioning of new Virtual Desktops - During this Window provision of new Virtual Desktops will not be impacted.
• Virtual Desktops power operations - During this Window power operations to existing Virtual Desktops will not be impacted.
• Changes to existing pool – Any pool changes will still be available.

Additional Information and Support:
• VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved.
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com

Thank you,
Horizon Cloud Team
Jun 25, 09:17 UTC