All Systems Operational

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Welcome to the VMware Horizon Cloud Status Page

GERMANY - Frankfurt ? Operational
JAPAN - Tokyo ? Operational
UK - Chessington ? Operational
UK - Farnborough ? Operational
USA - Northern California ? Operational
USA - Texas ? Operational
USA - Virginia ? Operational
Azure Operational
Azure VMware Customers ? Operational
Horizon Cloud Services (CMS) Operational
Cloud Monitoring Service (CMS) – United States Operational
Cloud Monitoring Service (CMS) – UK Operational
Cloud Monitoring Service (CMS) – Germany Operational
Cloud Monitoring Service (CMS) – Japan Operational
Cloud Monitoring Service (CMS) – Australia Operational
Console Access (Horizon Cloud Admin Console) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational
Console Access (Horizon Cloud Admin Console) – AP Japan East Operational
Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational
Console Access (Horizon Cloud Admin Console) – US West 2 Operational
Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational
Horizon Cloud Universal Broker Operational
Horizon Cloud Universal Broker - USA Operational
Horizon Cloud Universal Broker - Europe Operational
Horizon Cloud Universal Broker - APAC Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Please be advised that Horizon Cloud Services will be implementing changes on management devices during this maintenance window.

Horizon Cloud Maintenance Window:
Start: Monday, June 28, 2021, 03:00 UTC
End: Monday, June 28, 2021, 06:00 UTC
Datacenter Affected: USA – Virginia

Impacted:
Virtual Desktops up-time and Network connectivity - We are expecting interruption in accessing existing desktops.
Provisioning of new Virtual Desktops - During this window provision of new Virtual Desktops will be impacted.
Virtual Desktops power operations - During this window power operations to existing Virtual Desktops will be impacted.
Changes to the existing pool – Any pool changes will be impacted.

Impact Duration:
A short (not more than 1 hour) customer impact is expected during this maintenance activity.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this maintenance is completed.
Posted on Jun 18, 06:15 UTC
Please be advised that Horizon Cloud will be performing maintenance on management devices during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Monday, June 28, 2021 04:30 UTC
• End: Monday, June 28, 2021 07:30 UTC
• Datacenter Affected: USA - Texas

Impacted:
Virtual Desktops up-time and Network connectivity - We are expecting interruption in accessing existing desktops.
Provisioning of new Virtual Desktops - During this window provision of new Virtual Desktops will be impacted.
Virtual Desktops power operations - During this window power operations to existing Virtual Desktops will be impacted.
Changes to the existing pool – Any pool changes will be impacted.

Impact Duration:
A short (not more than 1 hour) customer impact is expected during this maintenance activity.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this maintenance is completed.
Posted on Jun 18, 06:01 UTC
Please be advised that Horizon Cloud Services will be implementing changes on management devices during this maintenance window

Horizon Cloud Maintenance Window:
• Start: Monday, June 28, 2021 08:00 UTC
• End: Monday, June 28, 2021 11:00 UTC
• Datacenter Affected: USA - Northern California

Impacted:
Virtual Desktops up-time and Network connectivity - We are expecting interruption in accessing existing desktops.
Provisioning of new Virtual Desktops - During this window provision of new Virtual Desktops will be impacted.
Virtual Desktops power operations - During this window power operations to existing Virtual Desktops will be impacted.
Changes to the existing pool – Any pool changes will be impacted.

Impact Duration:
A short (not more than 1 hour) customer impact is expected during this maintenance activity.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this maintenance is completed.
Posted on Jun 18, 05:40 UTC
Please be advised that Horizon Cloud will be performing maintenance on management devices during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Tuesday, June 29, 2021 23:00 UTC
• End: Wednesday, June 30, 2021 02:00 UTC
• Datacenter Affected: GERMANY – Frankfurt

Impacted:
Virtual Desktops up-time and Network connectivity - We are expecting interruption in accessing existing desktops.
Provisioning of new Virtual Desktops - During this window provision of new Virtual Desktops will be impacted.
Virtual Desktops power operations - During this window power operations to existing Virtual Desktops will be impacted.
Changes to the existing pool – Any pool changes will be impacted.

Impact Duration:
A short (not more than 1 hour) customer impact is expected during this maintenance activity.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this maintenance is completed.
Posted on Jun 18, 06:28 UTC
Please be advised that Horizon Cloud will be performing maintenance on management devices during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Wednesday, June 30, 2021 15:00 UTC
• End: Wednesday, June 30, 2021 18:00 UTC
• Datacenter Affected: JAPAN – Tokyo

Impacted:
Virtual Desktops up-time and Network connectivity - We are expecting interruption in accessing existing desktops.
Provisioning of new Virtual Desktops - During this window provision of new Virtual Desktops will be impacted.
Virtual Desktops power operations - During this window power operations to existing Virtual Desktops will be impacted.
Changes to the existing pool – Any pool changes will be impacted.

Impact Duration:
A short (not more than 1 hour) customer impact is expected during this maintenance activity.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this maintenance is completed.
Posted on Jun 18, 06:30 UTC
Please be advised that Horizon Cloud will be performing maintenance on management devices during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Thursday, July 01, 2021 01:00 UTC
• End: Thursday, July 01, 2021 04:00 UTC
• Datacenter Affected: UK – Chessington

Impacted:
Virtual Desktops up-time and Network connectivity - We are expecting interruption in accessing existing desktops.
Provisioning of new Virtual Desktops - During this window provision of new Virtual Desktops will be impacted.
Virtual Desktops power operations - During this window power operations to existing Virtual Desktops will be impacted.
Changes to the existing pool – Any pool changes will be impacted.

Impact Duration:
A short (not more than 1 hour) customer impact is expected during this maintenance activity.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this maintenance is completed.
Posted on Jun 18, 06:41 UTC
Please be advised that Horizon Cloud will be performing maintenance on management devices during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Friday, July 02, 2021 01:00 UTC
• End: Friday, July 02, 2021 04:00 UTC
• Datacenter Affected: UK - Farnborough

Impacted:
Virtual Desktops up-time and Network connectivity - We are expecting interruption in accessing existing desktops.
Provisioning of new Virtual Desktops - During this window provision of new Virtual Desktops will be impacted.
Virtual Desktops power operations - During this window power operations to existing Virtual Desktops will be impacted.
Changes to the existing pool – Any pool changes will be impacted.

Impact Duration:
A short (not more than 1 hour) customer impact is expected during this maintenance activity.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this maintenance is completed.
Posted on Jun 18, 06:55 UTC
Past Incidents
Jun 19, 2021
Completed - The scheduled maintenance has been completed.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Thank You,
VMware Horizon Communications Team
Jun 19, 04:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 01:00 UTC
Scheduled - Maintenance Details:
Horizon Cloud Service is implementing a management device upgrade in the GERMANY - Frankfurt datacenter during this maintenance window.

Horizon Cloud Maintenance Window:
Start: Saturday, June 19, 2021, 01:00 UTC
End: Saturday, June 19, 2021, 04:00 UTC
Data Centre Affected: GERMANY – Frankfurt

Impacted:
Admins: Intermittently customer admin will not be able to perform provisioning and power operations of VDI's from the admin portal for 30 minutes in the total scheduled window.
End Users: Intermittently new user's connections will be impacted for 15 minutes of the total scheduled window.

Not Impacted:
All the portal availability, connected/existing user sessions will be working fine as expected.

Impact Duration:
During the maintenance work window, there will be 30 minutes of customer impact expected.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this maintenance has been completed.
Jun 14, 05:37 UTC
Jun 18, 2021

No incidents reported.

Jun 17, 2021

No incidents reported.

Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021
Completed - The scheduled maintenance has been completed.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Thank You,
VMware Horizon Communications Team
Jun 12, 05:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 05:03 UTC
Scheduled - Please be advised that Horizon Cloud will be performing emergency maintenance on management devices in the datacenter during this maintenance window.

Horizon Cloud Emergency Maintenance Window:
• Start: Saturday, June 12, 2021, 05:00 UTC
• End: Saturday, June 12, 2021, 06:30 UTC
• Data center Affected: USA – Virginia

Impacted:
• You will not be able to launch desktops
• You will not be able to perform pool expansions
• You will not be able to perform power operations

Impact Duration:
Existing connections to Virtual desktop's may disconnect and then can re-connect back to the same session after 10 mins (hope idle sessions logout is more than 15 mins for that Virtual Desktop's)

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications Team
Jun 12, 02:05 UTC
Completed - Dear Valued Customer,

This is to inform you that the scheduled maintenance activity has been cancelled due to unforeseen issue and will keep you posted with the new schedule.

Apologies for the inconvenience caused.

Thanks for your patience.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:

• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications Team
Jun 12, 01:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 01:00 UTC
Scheduled - Maintenance Details:
Horizon Cloud Service is implementing a management device upgrade in the GERMANY - Frankfurt datacenter during this maintenance window.

Horizon Cloud Maintenance Window:
Start: Saturday, June 12, 2021, 01:00 UTC
End: Saturday, June 12, 2021, 04:00 UTC
Data Centre Affected: GERMANY - Frankfurt

Impacted:
Admins: Intermittently customer admin will not be able to perform provisioning and power operations of VDI's from the admin portal for 30 minutes in the total scheduled window.
End Users: Intermittently new user's connections will be impacted for 15 minutes of the total scheduled window.

Not Impacted:
All the portal availability, connected/existing user sessions will be working fine as expected.

Impact Duration:
During the maintenance work window, there will be 30 minutes of customer impact expected.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this maintenance has been completed.
Jun 4, 15:19 UTC
Jun 11, 2021

No incidents reported.

Jun 10, 2021
Completed - The scheduled maintenance has been completed.
Jun 10, 14:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 04:31 UTC
Scheduled - Please be advised that Horizon Cloud will be performing emergency maintenance on management devices in the datacenter during this maintenance window.

Horizon Cloud Emergency Maintenance Window:
• Start: Thursday, June 10, 2021, 04:30 UTC
• End: Thursday, June 10, 2021, 05:15 UTC
• Data center Affected: USA – Virginia

Impacted:
• You will not be able to launch desktops
• You will not be able to perform pool expansions
• You will not be able to perform power operations
• Your existing connections to VDI's may disconnect and they can re-connect back to the same session after 10 minutes.

Non-Impacted :
• VDI uptime
• Logins to appblast & astro portals are not affected
• Changes to pools , Active directory and general setting in admin portals are not affected

Impact Duration:
A short customer impact (not more than 10 minutes) is expected during this maintenance activity.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this maintenance has been completed.
Jun 9, 18:01 UTC
Jun 9, 2021

No incidents reported.

Jun 8, 2021
Completed - The scheduled maintenance has been completed.
Jun 8, 05:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 05:15 UTC
Scheduled - Please be advised that Horizon Cloud will be performing Emergency Maintenance on Management devices in the datacenter during this maintenance window.

Horizon Cloud Emergency Maintenance Window:
• Start: Tuesday, June 08, 2021, 05:15 UTC
• End: Tuesday, June 08, 2021, 05:30 UTC
• Data center Affected: USA - Virginia

Impact:
• Virtual Desktops power operations - During this Window power operations to existing Virtual Desktops will be impacted.
• Provisioning of new Virtual Desktops - During this Window provision of new Virtual Desktops will be impacted.
• During this period of maintenance impact duration, new desktop sessions will be inaccessible to the users.

Impact Duration:
A short customer impact (not more than 15 minutes) is expected during this maintenance activity.


Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.
Jun 8, 03:47 UTC
Completed - This is to inform you that the scheduled maintenance activity has been cancelled due to unforeseen issue. We will keep you posted with the new schedule.

Apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information:
Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance
Jun 8, 03:11 UTC
Scheduled - Please be advised that Horizon Cloud Service is performing maintenance to resolve a critical issue for the Data Centre location you are located in during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Tuesday, June 08, 2021 03:30 UTC
• End: Tuesday, June 08, 2021 05:30 UTC
• Datacenter Affected: USA - Northern California

Impacted:
• Virtual Desktops up-time and Network connectivity - We are expecting interruption in accessing existing desktops.
• Provisioning of new Virtual Desktops - During this Window provision of new Virtual Desktops will be impacted.
• Virtual Desktops power operations - During this Window power operations to existing Virtual Desktops will be impacted.
• Changes to the existing pool – Any pool changes will be impacted.

Impact Duration:
A short (not more than 1 Hour) customer impact is expected during this maintenance activity.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.
Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.
May 30, 06:45 UTC
Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021
Completed - This is to inform you that the scheduled maintenance activity has been cancelled due to unforeseen issue. We will keep you posted with the new schedule.

Apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information:
Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.
Jun 5, 16:50 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 29, 16:00 UTC
Scheduled - Please be advised that Horizon Cloud Services will be implementing management device upgrade activity during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Sunday, 06, 2021 01:00 AM UTC
• End: Sunday, 06, 2021 08:30 AM UTC
• Datacenter Affected: GERMANY - Frankfurt

Impacted:
· Customer's network connectivity will be impacted 3 times and per each interval, we are expecting 5 minutes of downtime with a maximum of 30 minutes downtime in the complete window mentioned.
· Since network connectivity will get impacted, customer sessions will get disconnected but they can re-connect to the same session again within 5 minutes of time.

Not Impacted:
· Virtual Desktop uptime
· Changes to pools, Active directory and general setting in admin portals are not affected
· The customer able to perform pool expansions
· Customer able to perform power operations

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this maintenance activity is completed.
May 26, 14:08 UTC
Completed - This is to inform you that the scheduled maintenance activity has been cancelled due to unforeseen issue. We will keep you posted with the new schedule.

Apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information:
Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.
Jun 5, 16:42 UTC
Scheduled - Please be advised that Horizon Cloud Service is performing maintenance to resolve a critical issue for the Data Centre location you are located in during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Saturday, June 05, 2021 23:30 UTC
• End: Sunday, June 06, 2021 01:30 UTC
• Datacenter Affected: UK - Farnborough

Impacted:
• Virtual Desktops up-time and Network connectivity - We are expecting interruption in accessing existing desktops.
• Provisioning of new Virtual Desktops - During this Window provision of new Virtual Desktops will be impacted.
• Virtual Desktops power operations - During this Window power operations to existing Virtual Desktops will be impacted.
• Changes to the existing pool – Any pool changes will be impacted.

Impact Duration:
A short (not more than 1 Hour) customer impact is expected during this maintenance activity.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.
Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.
May 30, 06:28 UTC