Update - The VMware Horizon Cloud team continues to evaluate, identity, and patch affected systems in our SaaS environments related to vulnerabilities described in CVE-2017-5753, CVE-2017-5715 (Spectre), and CVE-2017-5754 (Meltdown).

Additional Resources
· VMware Security & Compliance Blog (https://blogs.vmware.com/security/2018/01/vmsa-2018-0002.html)
· VMSA-2018-0002: VMware ESXi, Workstation and Fusion updated address side-channel analysis due to speculative execution (https://www.vmware.com/security/advisories/VMSA-2018-0002.html)
· VMSA-2018-0003: vRealize Operations for Horizon, vRealize Operations for Published Applications, Workstation, Horizon View Client and Tools updates resolve multiple security vulnerabilities (https://www.vmware.com/security/advisories/VMSA-2018-0003.html)
· VMware Virtual Appliances and CVE-2017-5753, CVE-2017-5715 (Spectre), CVE-2017-5754 (Meltdown) (52264) (https://kb.vmware.com/s/article/52264)

Support Contact Information
To open a Support Request, please call 1-877-4VMWARE, or fill out a request from MyVMware at http://my.vmware.com.

Best Regards,
The VMware Horizon Cloud Team
Mar 15, 19:02 UTC
Update - Investigating - Dear Customer,

The Horizon Cloud Service is currently evaluating, identifying, and patching affected systems in our SaaS environments related to vulnerabilities described in CVE-2017-5715, CVE-2017-5753, ,CVE-2017-5754 and VMware KB52264 - https://kb.vmware.com/s/article/52264. This ongoing effort is being given high priority and we will update you on the status as needed. In the event we must perform maintenance that will affect our service availability, Horizon Cloud will work with you to determine suitable scheduling of these activities. Issues related to these vulnerabilities in cloud hosted virtual desktop environments managed by Horizon Cloud customers should be remediated in accordance with the guidance document provided by Microsoft - https://support.microsoft.com/en-us/help/4073119/protect-against-speculative-execution-side-channel-vulnerabilities-in. This guidance from your operating system vendor will help you identify, mitigate, and remedy Windows environments that are affected by the vulnerabilities described in the aforementioned CVEs and by Microsoft Security Advisory ADV180002 - https://portal.msrc.microsoft.com/en-US/security-guidance/advisory/ADV180002.

Thank you for being a customer of the Horizon Cloud Service!
Horizon Cloud Team
Jan 16, 15:19 UTC
Investigating - Dear Customer,

The Horizon Cloud Service is currently evaluating, identifying, and patching affected systems in our SaaS environments related to vulnerabilities described in CVE-2017-5715, CVE-2017-5753, and CVE-2017-5754. This ongoing effort is being given high priority and we will update you on the status as needed. In the event we must perform maintenance that will affect our service availability, Horizon Cloud will work with you to determine suitable scheduling of these activities. Issues related to these vulnerabilities in cloud hosted virtual desktop environments managed by Horizon Cloud customers should be remediated in accordance with the guidance document provided by Microsoft. This guidance from your operating system vendor will help you identify, mitigate, and remedy Windows environments that are affected by the vulnerabilities described in the aforementioned CVEs and by Microsoft Security Advisory ADV180002.

Thank you for being a customer of the Horizon Cloud Service!
Horizon Cloud Team
Jan 5, 22:30 UTC

About This Site

Welcome to the VMware Horizon Cloud Status Page

GERMANY - Frankfurt ? Operational
JAPAN - Tokyo ? Operational
UK - Chessington ? Operational
UK - Farnborough ? Operational
USA - Northern California ? Operational
USA - Texas ? Operational
USA - Virginia ? Operational
Horizon Cloud Control Plane - APAC Operational
Horizon Cloud Control Plane - Europe Operational
Horizon Cloud Control Plane - USA Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Horizon Cloud Service will perform management device upgrade for the Data Center location you are located in during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Tuesday, April 23, 2019 11:00 PM UTC
• End: Wednesday, April 24, 2019 03:00 AM UTC
• Data Center Affected: GERMANY - Frankfurt

Impacted:
• Users using Virtual Desktop - During this maintenance window users existing sessions might get disconnected intermittently.
• Provisioning of new Virtual Desktops - During this Window you may be impacted by not be able to provision new Virtual Desktops.
• Virtual Desktops power operations - During this Window you may not be able to complete power operations to existing Virtual Desktops.

Not Impacted:
• Portal Access - During this maintenance access to portals will be available and it is advised that administrative changes should not be attempted during this window.

Additional Information and Support:
• VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved.
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com.

Thank you,
Horizon Cloud Team
Posted on Apr 17, 15:28 UTC
Please be advised that Horizon Cloud will be performing maintenance on network devices during this maintenance window

Horizon Cloud Maintenance Window:
• Start: Thursday, April 25, 2019 10:00 PM UTC
• End: Friday, April 26, 2019 04:00 AM UTC
• Datacenter Affected: USA - Texas

Impacted:

• None - As with any scheduled maintenance, there is always a possibility of latency or availability issues during this maintenance window.

Not Impacted:

• Virtual Desktops up-time and Network connectivity - We do not expect any interruption in accessing existing desktops,
• Provisioning of new Virtual Desktops - During this Window provision of new Virtual Desktops will not be impacted.
• Virtual Desktops power operations - During this Window power operations to existing Virtual Desktops will not be impacted.
• Changes to existing pool – Any pool changes will still be available.

Additional Information and Support:
• VMware will provide additional updates on this page (http://status.horizon.vmware.com) until this has been resolved.
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com

Thank you,
Horizon Cloud Team
Posted on Apr 19, 12:42 UTC
Past Incidents
Apr 21, 2019

No incidents reported today.

Apr 20, 2019

No incidents reported.

Apr 19, 2019

No incidents reported.

Apr 18, 2019

No incidents reported.

Apr 17, 2019

No incidents reported.

Apr 16, 2019

No incidents reported.

Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019
Resolved - The engineering team has confirmed that the issue has been resolved
Apr 13, 09:17 UTC
Investigating - Dear Valued Customer,

The engineering team has identified an issue in the datacenter and the team is currently investigating.

We will keep you posted with new the updates.

Data Center affected: GERMANY - Frankfurt

Impacted:

• Virtual Desktop power operations – Performing power operations to Virtual Desktops will be interrupted.
• Changes to existing pool – Any pool changes will not be available.
• Virtual Desktop uptime and Network connectivity - We do expect an interruption in accessing existing desktops.
• Provisioning of new desktops - We do expect an impact in provisioning of new desktops .

Additional Information and Support:
• VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved.
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com .

Thank You,
VMware Horizon Communications Team
Apr 13, 08:05 UTC
Resolved - The engineering team has confirmed that the issue has been resolved.
Apr 13, 04:24 UTC
Update - We are continuing to investigate this issue.
Apr 13, 04:23 UTC
Investigating - Dear Valued Customer,

The engineering team has identified Bad Storage Providers in your Datacenter and the team is troubleshooting the issue with high priority.

We will keep you posted with new updates.

Data Center affected: UK - Chessington

Impacted: New session establishing and instant clones creation are impacted.

Additional Information and Support: • VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved. • If you are experiencing any other issues, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com .

Thank You,
VMware Horizon Communications Team
Apr 13, 03:29 UTC
Apr 12, 2019

No incidents reported.

Apr 11, 2019

No incidents reported.

Apr 10, 2019

No incidents reported.

Apr 9, 2019

No incidents reported.

Apr 8, 2019
Resolved - This incident has been resolved
Apr 8, 13:15 UTC
Investigating - Dear Valued Customer,

The engineering team has identified Bad Storage Providers in the data center and the team is troubleshooting the issue with high priority.

We will keep you posted with new the updates.

Data Center affected: USA - Texas

Impacted: New session establishing and instant clones creation are impacted.

Additional Information and Support: • VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved. • If you are experiencing any other issues, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com .

Thank You,
VMware Horizon Communications Team
Apr 8, 13:11 UTC
Apr 7, 2019
Resolved - This incident has been resolved.
Apr 7, 15:45 UTC
Update - Currently engineering teams are working with high priority towards a resolution. We will post you with the updates accordingly.
Apr 7, 11:04 UTC
Investigating - Dear Valued Customer,

The engineering team has identified Network connectivity issues in the datacenter and the team is troubleshooting the issue.

We will keep you posted with new the updates.

Data Center affected: JAPAN - Tokyo

Impacted: Customers might see Virtual Desktops in Unknown State.

Additional Information and Support: • VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved. • If you are experiencing any other issues, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com .

Thank You,
VMware Horizon Communications Team
Apr 7, 09:38 UTC