Update - The VMware Horizon Cloud team continues to evaluate, identity, and patch affected systems in our SaaS environments related to vulnerabilities described in CVE-2017-5753, CVE-2017-5715 (Spectre), and CVE-2017-5754 (Meltdown).

Additional Resources
· VMware Security & Compliance Blog (https://blogs.vmware.com/security/2018/01/vmsa-2018-0002.html)
· VMSA-2018-0002: VMware ESXi, Workstation and Fusion updated address side-channel analysis due to speculative execution (https://www.vmware.com/security/advisories/VMSA-2018-0002.html)
· VMSA-2018-0003: vRealize Operations for Horizon, vRealize Operations for Published Applications, Workstation, Horizon View Client and Tools updates resolve multiple security vulnerabilities (https://www.vmware.com/security/advisories/VMSA-2018-0003.html)
· VMware Virtual Appliances and CVE-2017-5753, CVE-2017-5715 (Spectre), CVE-2017-5754 (Meltdown) (52264) (https://kb.vmware.com/s/article/52264)

Support Contact Information
To open a Support Request, please call 1-877-4VMWARE, or fill out a request from MyVMware at http://my.vmware.com.

Best Regards,
The VMware Horizon Cloud Team
Mar 15, 19:02 UTC
Update - Investigating - Dear Customer,

The Horizon Cloud Service is currently evaluating, identifying, and patching affected systems in our SaaS environments related to vulnerabilities described in CVE-2017-5715, CVE-2017-5753, ,CVE-2017-5754 and VMware KB52264 - https://kb.vmware.com/s/article/52264. This ongoing effort is being given high priority and we will update you on the status as needed. In the event we must perform maintenance that will affect our service availability, Horizon Cloud will work with you to determine suitable scheduling of these activities. Issues related to these vulnerabilities in cloud hosted virtual desktop environments managed by Horizon Cloud customers should be remediated in accordance with the guidance document provided by Microsoft - https://support.microsoft.com/en-us/help/4073119/protect-against-speculative-execution-side-channel-vulnerabilities-in. This guidance from your operating system vendor will help you identify, mitigate, and remedy Windows environments that are affected by the vulnerabilities described in the aforementioned CVEs and by Microsoft Security Advisory ADV180002 - https://portal.msrc.microsoft.com/en-US/security-guidance/advisory/ADV180002.

Thank you for being a customer of the Horizon Cloud Service!
Horizon Cloud Team
Jan 16, 15:19 UTC
Investigating - Dear Customer,

The Horizon Cloud Service is currently evaluating, identifying, and patching affected systems in our SaaS environments related to vulnerabilities described in CVE-2017-5715, CVE-2017-5753, and CVE-2017-5754. This ongoing effort is being given high priority and we will update you on the status as needed. In the event we must perform maintenance that will affect our service availability, Horizon Cloud will work with you to determine suitable scheduling of these activities. Issues related to these vulnerabilities in cloud hosted virtual desktop environments managed by Horizon Cloud customers should be remediated in accordance with the guidance document provided by Microsoft. This guidance from your operating system vendor will help you identify, mitigate, and remedy Windows environments that are affected by the vulnerabilities described in the aforementioned CVEs and by Microsoft Security Advisory ADV180002.

Thank you for being a customer of the Horizon Cloud Service!
Horizon Cloud Team
Jan 5, 22:30 UTC

About This Site

Welcome to the VMware Horizon Cloud Status Page

GERMANY - Frankfurt ? Operational
JAPAN - Tokyo ? Operational
UK - Chessington ? Operational
UK - Farnborough ? Operational
USA - Northern California ? Operational
USA - Texas ? Operational
USA - Virginia ? Operational
Horizon Cloud Control Plane - APAC Operational
Horizon Cloud Control Plane - Europe Operational
Horizon Cloud Control Plane - USA Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 22, 2019

No incidents reported today.

Feb 21, 2019

No incidents reported.

Feb 20, 2019

No incidents reported.

Feb 19, 2019

No incidents reported.

Feb 18, 2019
Completed - The scheduled maintenance has been completed.
Feb 18, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 15:00 UTC
Scheduled - Maintenance Details:
Horizon Cloud Service will be performing maintenance activity for the Data Center location you are located in during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Monday, February 18, 2019 at 03:00 PM UTC
• End: Monday, February 18, 2019 at 07:00 PM UTC
• Data Center Affected: JAPAN - Tokyo

Not Impacted:
• Provisioning of new Virtual Desktops - During this Window provision of new Virtual Desktops will not be impacted.
• Virtual Desktops power operations - During this Window power operations to existing Virtual Desktops will not be impacted.
• Changes to existing pool – Any pool changes will be available.
• Virtual Desktops up-time and Network connectivity - We do not expect any interruption in accessing existing desktops,

Additional Information and Support:
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com.


Thank you,
Horizon Cloud Team
Feb 13, 16:12 UTC
Feb 17, 2019

No incidents reported.

Feb 16, 2019

No incidents reported.

Feb 15, 2019

No incidents reported.

Feb 14, 2019

No incidents reported.

Feb 13, 2019

No incidents reported.

Feb 12, 2019

No incidents reported.

Feb 11, 2019
Completed - The scheduled maintenance has been completed.
Feb 11, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 15:00 UTC
Scheduled - Dear Valued Customer,

Maintenance Details:
Horizon Cloud Service is completing 18.3 Tenant Upgrade activity for the Data Center location you are located in during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Monday, February 11, 2019 03:00 PM UTC
• End: Monday, February 11, 2019 07:00 PM UTC
• Datacenter Affected: JAPAN - Tokyo

Impacted:
• Users using Virtual Desktop - During this maintenance window users existing sessions might get disconnected intermittently.
• Provisioning of new Virtual Desktops - During this Window you may be impacted by not be able to provision new Virtual Desktops.
• Virtual Desktops power operations - During this Window you may not be able to complete power operations to existing Virtual Desktops.


Additional Information and Support:
• VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved.
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com .

Thank you,
Horizon Cloud Team
Feb 4, 02:18 UTC
Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 8, 2019

No incidents reported.