Update - The VMware Horizon Cloud team continues to evaluate, identity, and patch affected systems in our SaaS environments related to vulnerabilities described in CVE-2017-5753, CVE-2017-5715 (Spectre), and CVE-2017-5754 (Meltdown).

Additional Resources
· VMware Security & Compliance Blog (https://blogs.vmware.com/security/2018/01/vmsa-2018-0002.html)
· VMSA-2018-0002: VMware ESXi, Workstation and Fusion updated address side-channel analysis due to speculative execution (https://www.vmware.com/security/advisories/VMSA-2018-0002.html)
· VMSA-2018-0003: vRealize Operations for Horizon, vRealize Operations for Published Applications, Workstation, Horizon View Client and Tools updates resolve multiple security vulnerabilities (https://www.vmware.com/security/advisories/VMSA-2018-0003.html)
· VMware Virtual Appliances and CVE-2017-5753, CVE-2017-5715 (Spectre), CVE-2017-5754 (Meltdown) (52264) (https://kb.vmware.com/s/article/52264)

Support Contact Information
To open a Support Request, please call 1-877-4VMWARE, or fill out a request from MyVMware at http://my.vmware.com.

Best Regards,
The VMware Horizon Cloud Team
Mar 15, 19:02 UTC
Update - Investigating - Dear Customer,

The Horizon Cloud Service is currently evaluating, identifying, and patching affected systems in our SaaS environments related to vulnerabilities described in CVE-2017-5715, CVE-2017-5753, ,CVE-2017-5754 and VMware KB52264 - https://kb.vmware.com/s/article/52264. This ongoing effort is being given high priority and we will update you on the status as needed. In the event we must perform maintenance that will affect our service availability, Horizon Cloud will work with you to determine suitable scheduling of these activities. Issues related to these vulnerabilities in cloud hosted virtual desktop environments managed by Horizon Cloud customers should be remediated in accordance with the guidance document provided by Microsoft - https://support.microsoft.com/en-us/help/4073119/protect-against-speculative-execution-side-channel-vulnerabilities-in. This guidance from your operating system vendor will help you identify, mitigate, and remedy Windows environments that are affected by the vulnerabilities described in the aforementioned CVEs and by Microsoft Security Advisory ADV180002 - https://portal.msrc.microsoft.com/en-US/security-guidance/advisory/ADV180002.

Thank you for being a customer of the Horizon Cloud Service!
Horizon Cloud Team
Jan 16, 15:19 UTC
Investigating - Dear Customer,

The Horizon Cloud Service is currently evaluating, identifying, and patching affected systems in our SaaS environments related to vulnerabilities described in CVE-2017-5715, CVE-2017-5753, and CVE-2017-5754. This ongoing effort is being given high priority and we will update you on the status as needed. In the event we must perform maintenance that will affect our service availability, Horizon Cloud will work with you to determine suitable scheduling of these activities. Issues related to these vulnerabilities in cloud hosted virtual desktop environments managed by Horizon Cloud customers should be remediated in accordance with the guidance document provided by Microsoft. This guidance from your operating system vendor will help you identify, mitigate, and remedy Windows environments that are affected by the vulnerabilities described in the aforementioned CVEs and by Microsoft Security Advisory ADV180002.

Thank you for being a customer of the Horizon Cloud Service!
Horizon Cloud Team
Jan 5, 22:30 UTC

About This Site

Welcome to the VMware Horizon Cloud Status Page

GERMANY - Frankfurt   ? Operational
JAPAN - Tokyo   ? Operational
UK - Chessington   ? Operational
UK - Farnborough   ? Operational
USA - Northern California   ? Operational
USA - Texas   ? Operational
USA - Virginia   ? Operational
Horizon Cloud Control Plane - APAC   Operational
Horizon Cloud Control Plane - Europe   Operational
Horizon Cloud Control Plane - USA   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 21, 2018
Completed - The scheduled maintenance has been completed.
Nov 21, 01:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 23:00 UTC
Scheduled - Horizon Cloud Service is completing management device upgrade for the Data Center location you are located in during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Tuesday, November 20, 2018 11:00 PM UTC
• End: Wednesday, November 21, 2018 03:00 AM UTC
• Data Center Affected: GERMANY - Frankfurt


Impacted:
• Users using Virtual Desktop - During this maintenance window users existing sessions might get disconnected intermittently.
• Provisioning of new Virtual Desktops - During this Window you may be impacted by not be able to provision new Virtual Desktops.
• Virtual Desktops power operations - During this Window you may not be able to complete power operations to existing Virtual Desktops.

Not Impacted:
• Portal Access - During this maintenance access to portals will be available and it is advised that administrative changes should not be attempted during this window.

Additional Information and Support:
• VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved.
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com.

Thank you,
Horizon Cloud Team
Nov 17, 05:29 UTC
Nov 19, 2018

No incidents reported.

Nov 18, 2018

No incidents reported.

Nov 17, 2018

No incidents reported.

Nov 16, 2018

No incidents reported.

Nov 15, 2018

No incidents reported.

Nov 14, 2018

No incidents reported.

Nov 13, 2018

No incidents reported.

Nov 12, 2018
Completed - The scheduled maintenance has been completed.
Nov 12, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 08:01 UTC
Scheduled - Horizon Cloud Service is completing management device upgrade for the Data Center location you are located in during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Monday, November 12, 2018 08:00 AM UTC
• End: Monday, November 12, 2018 12:00 PM UTC
• Data Center Affected: USA - Northern California


Impacted:
• Users using Virtual Desktop - During this maintenance window users existing sessions might get disconnected intermittently.
• Provisioning of new Virtual Desktops - During this Window you may be impacted by not be able to provision new Virtual Desktops.
• Virtual Desktops power operations - During this Window you may not be able to complete power operations to existing Virtual Desktops.

Not Impacted:
• Portal Access - During this maintenance access to portals will be available and it is advised that administrative changes should not be attempted during this window.

Additional Information and Support:
• VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved.
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com.

Thank you,
Horizon Cloud Team
Nov 5, 10:59 UTC
Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.