All Systems Operational

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Welcome to the VMware Horizon Cloud Status Page

GERMANY - Frankfurt ? Operational
JAPAN - Tokyo ? Operational
UK - Chessington ? Operational
UK - Farnborough ? Operational
USA - Northern California ? Operational
USA - Texas ? Operational
USA - Virginia ? Operational
Horizon Cloud Control Plane - APAC Operational
Horizon Cloud Control Plane - Europe Operational
Horizon Cloud Control Plane - USA Operational
Azure Operational
Azure VMware Customers ? Operational
Horizon Cloud Universal Broker - USA Operational
Horizon Cloud Services Operational
Cloud Monitoring Service (CMS) Operational
Horizon Cloud Universal Broker - APAC Operational
Horizon Cloud Universal Broker - Europe Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 30, 2020

No incidents reported today.

Sep 29, 2020
Resolved - Dear Valued Customer,

Please be advised that this is an ‘after the fact’ notification our DevOps team had identified multiple alerts in your Datacenter and has been resolved now. The Outage was from 29th September, Tuesday 15:48PM UTC to 16:30 UTC.

"Horizon.vmware.com" DNS issues prevent some customers to reach out to VMware SAAS services.

Additional Information and Support:
• VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved.
• If you are experiencing any other issues, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com.

Thank You,
VMware Horizon Communications Team
Sep 29, 16:53 UTC
Resolved - This incident has been resolved.
Sep 29, 03:36 UTC
Update - Starting at approximately 21:25 UTC, a subset of customers in the Azure Public and Azure Government clouds may encounter errors performing authentication operations for a number of Microsoft or Azure services, including access to the Azure Portals. Engineering teams have applied mitigation steps and are continuing to validate for full mitigation. At this time, customers in both the Azure Public and Azure Government clouds should see signs of recovery.
Sep 29, 01:49 UTC
Investigating - Dear Valued Customer,

Starting at approximately 21:25 UTC on 28 September 2020 , a subset of customers in the Azure Public and Azure Government cloud may encounter errors performing authentication operations for a number of Microsoft or Azure services, including access to the Azure Portals. Microsoft Engineers are aware of the issue and are currently investigating. Please refer https://status.azure.com/en-us/status more details
Sep 28, 23:54 UTC
Sep 28, 2020
Sep 27, 2020

No incidents reported.

Sep 26, 2020

No incidents reported.

Sep 25, 2020
Completed - The scheduled maintenance has been completed.
Sep 25, 17:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 17:00 UTC
Scheduled - Horizon Cloud Service is performing Emergency maintenance to resolve a critical issue for the Data Center location you are located in during this maintenance window.

Horizon Cloud Emergency Maintenance Window:
• Start: Friday, September 25, 2020 at 17:00 UTC
• End: Friday, September 25, 2020 at 17:15 UTC
• Data Center Affected: USA - Virginia

Impacted:
• Virtual Desktops power operations - During this window power operations to existing virtual desktops will be impacted.

Impact Duration:
• During the maintenance work window, there will be 15 minutes of customer impact expected.

Additional Information and Support:
If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com.

Thank You,
VMware Horizon Communications Team
Sep 25, 16:26 UTC
Resolved - Dear Valued Customer,

The underlying storage issue has been resolved by our infrastructure partner.

Thank You,
VMware Horizon Communications Team
Sep 25, 13:44 UTC
Identified - Dear Valued Customer,

We have identified an issue on underlying storage component with our infrastructure partner.

Thank You,
VMware Horizon Communications Team
Sep 25, 11:23 UTC
Investigating - Dear Valued Customer,

The DevOps team has identified multiple alerts received in your Datacenter and the team is investigating the issue with high priority. We will update you on the impact and other details shortly.
We will keep you posted with new updates.

Data Center affected: USA - Virginia

Additional Information and Support:
• VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved.
• If you are experiencing any other issues, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com.

Thank You,
VMware Horizon Communications Team
Sep 25, 10:22 UTC
Resolved - This incident has been resolved.
Sep 25, 09:09 UTC
Update - We are continuing to investigate the issues.
Sep 25, 06:28 UTC
Investigating - Dear Valued Customer,



The DevOps team has identified multiple alerts received in your Datacenter and the team is investigating the issue with high priority. We will update you on the impact and other details shortly.



We will keep you posted with new updates.



Data Center affected: USA - Virginia



Additional Information and Support:
• VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved.
• If you are experiencing any other issues, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com.



Thank You,
VMware Horizon Communications Team
Sep 25, 04:08 UTC
Sep 24, 2020

No incidents reported.

Sep 23, 2020

No incidents reported.

Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020
Resolved - This incident has been resolved.
Sep 18, 22:10 UTC
Update - Microsoft is still investigating the issue. Customer may have to restart theirs PODs once services are restored by Microsoft
Sep 18, 18:25 UTC
Investigating - Dear Valued Customer,
There is Network outage in Azure East US region and please find the below link to Check the current Azure health status and view past incidents.
https://status.azure.com/en-us/status

Additional Information and Support
• If you are experiencing any other issues, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com.

Thank You,
VMware Horizon Communications Team
Sep 18, 16:35 UTC
Resolved - This incident has been resolved.
Sep 18, 15:26 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 18, 13:40 UTC
Update - We are continuing to investigate this issue.
Sep 18, 13:40 UTC
Investigating - We have identified an issue where administrative logins to the administrative interface may fail intermittently. If the issue is experienced, please try repeating the login until successful. We are currently working on a solution.
Sep 18, 13:11 UTC
Completed - The scheduled maintenance has been completed.
Sep 18, 08:03 UTC
In progress - The maintenance window is been extended for 1 hour more. Will notify you once the maintenance is done.
Sep 18, 03:34 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 18, 03:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 03:30 UTC
Scheduled - We are undergoing regularly scheduled maintenance on the Horizon Cloud Control Plane.
Horizon Cloud Maintenance Window:
• Start: Friday, September 18, 2020 at 03:30 UTC
• End: Friday, September 18, 2020 at 07:30 UTC
Impacted:
• There will be no impact to end users and their ability to connect to their desktops
• During this maintenance there will be a brief 1min downtime on the administration console in which administrative functions will be temporarily unavailable or may appear offline.
Impact Duration:
• During the maintenance work window, there will be 01 minute impact expected.
We apologize for any inconvenience caused.
Additional Information and Support:
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com.
Thank You,
VMware Horizon Communications Team
Sep 18, 03:24 UTC
Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.