All Systems Operational

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Welcome to the VMware Horizon Cloud Status Page

GERMANY - Frankfurt ? Operational
JAPAN - Tokyo ? Operational
UK - Chessington ? Operational
UK - Farnborough ? Operational
USA - Northern California ? Operational
USA - Texas ? Operational
USA - Virginia ? Operational
Horizon Cloud Control Plane - APAC Operational
Horizon Cloud Control Plane - Europe Operational
Horizon Cloud Control Plane - USA Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Please be advised that Horizon Cloud will be performing maintenance on management devices during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Monday, July 15, 2019 12:00 UTC
• End: Monday, July 15, 2019 22:00 UTC
• DataCenter Affected: JAPAN - Tokyo

Impacted:
• During this period of maintenance impact duration, access to the customer portal will be intermittently unavailable.
• During this period of maintenance impact duration, provisioning of new Virtual desktops will be intermittently unavailable.
• During this period of maintenance impact duration, existing/connected and new desktop sessions will be inaccessible to the users.

Impact Duration:
• During the maintenance work window there will be 30 minutes of customer impact expected.

Not Impacted:
• None: As with any scheduled maintenance there is always a possibility of latency or availability issues during this maintenance window.

Additional Information and Support:
• VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved.
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com .


Thank you,
Horizon Cloud Team
Posted on Jun 18, 07:13 UTC
Past Incidents
Jun 25, 2019

No incidents reported today.

Jun 24, 2019
Completed - The scheduled maintenance has been completed.
Jun 24, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 00:00 UTC
Scheduled - Please be advised that our partner IBM will be performing Emergency Maintenance during this window.

Horizon Cloud Emergency Maintenance Window:
• Start: Monday, 24 June, 2019 00:00 UTC
• End: Monday, 24 June, 2019 09:00 UTC
• Datacenter Affected: UK - Chessington

Impacted:

• None - As with any scheduled maintenance there is always a possibility of latency or availability issues during this maintenance window.

Not Impacted:

• Virtual Desktops up-time and Network connectivity - We do not expect any interruption in accessing existing desktops,
• Provisioning of new Virtual Desktops - During this Window provision of new Virtual Desktops will not be impacted.
• Virtual Desktops power operations - During this Window power operations to existing Virtual Desktops will not be impacted.
• Changes to existing pool – Any pool changes will still be available.

Additional Information and Support:
• VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved.
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com

Thank you,
Horizon Cloud Team
Jun 23, 05:41 UTC
Jun 23, 2019
Completed - The scheduled maintenance has been completed.
Jun 23, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 05:00 UTC
Scheduled - Maintenance Details:
Please be advised that Horizon Cloud will be performing an Emergency Change to resolve a critical issue.

Horizon Cloud Emergency Maintenance Window:
• Start: Sunday, June 23, 2019 05:00 UTC
• End: Sunday, June 23, 2019 10:00 UTC
• DataCenter Affected: USA - Virginia

Impacted:
Access to customer portals - During this window access to customer portals will be intermittent.
Provisioning of new Virtual Desktops - During this Window provision of new Virtual Desktops will be impacted.

Not Impacted:
Virtual Desktops up-time and Network connectivity - We do not expect any interruption in accessing existing desktops, but as with any scheduled maintenance there is always a possibility of latency or availability issues during this maintenance window.

Impact Duration:
• During the maintenance work window there will be 05 minutes of customer impact expected.


Additional Information and Support:
• VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved.
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com .


Thank you,
Horizon Cloud Team
Jun 23, 04:58 UTC
Jun 22, 2019
Completed - The scheduled maintenance has been completed.
Jun 22, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 05:30 UTC
Scheduled - Maintenance Details:
Please be advised that Horizon Cloud will be performing an Emergency Change to resolve a critical issue.

Horizon Cloud Maintenance Window:
• Start: Saturday, June 22, 2019 05:30 UTC
• End: Saturday, June 22, 2019 09:30 UTC
• DataCenter Affected: USA - Virginia

Impacted:
Access to customer portals - During this window access to customer portals will be intermittent.
Provisioning of new Virtual Desktops - During this Window provision of new Virtual Desktops will be impacted.

Not Impacted:
Virtual Desktops up-time and Network connectivity - We do not expect any interruption in accessing existing desktops, but as with any scheduled maintenance there is always a possibility of latency or availability issues during this maintenance window.

Impact Duration:
• During the maintenance work window there will be 05 minutes of customer impact expected.


Additional Information and Support:
• VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved.
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com .


Thank you,
Horizon Cloud Team
Jun 22, 05:18 UTC
Jun 21, 2019
Resolved - This incident has been resolved.
Jun 21, 15:47 UTC
Investigating - Dear Valued Customer,

The engineering team has identified multiple alerts received in your Data center and the team is investigating the issue with high priority. We will update you the impact and other details shortly.

We will keep you posted with new updates.

Data Center affected: USA - Virginia

Additional Information and Support: • VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved. • If you are experiencing any other issues, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com .

Thank You,
VMware Horizon Communications Team
Jun 21, 09:31 UTC
Completed - The maintenance has been Cancelled.
Apologies for inconvenience caused
Jun 21, 15:32 UTC
Scheduled - Maintenance Details:
Please be advised that Horizon Cloud will be performing maintenance on management devices during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Saturday, June 22, 2019 07:00 AM UTC
• End: Saturday, June 22, 2019 05:00 PM UTC

• Data Center Affected: USA - Northern California

Impacted:
•During this period of maintenance impact duration, access to the customer portal will be intermittently unavailable.
• During this period of maintenance impact duration, provisioning of new Virtual desktops will be intermittently unavailable.
• During this period of maintenance impact duration, existing/connected and new desktop sessions will be inaccessible to the users.

Impact Duration:
During the maintenance work window there will be 30 minutes of customer impact expected.

Not Impacted:
• None

Additional Information and Support:
• VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved.
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com .

Thank you,
Horizon Cloud Team
Jun 17, 02:36 UTC
Completed - The scheduled maintenance has been completed.
Jun 21, 02:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 01:00 UTC
Scheduled - Maintenance Details:
Horizon Cloud Service is completing management device upgrade for the Datacenter location you are located in during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Friday, June 21, 2019 01:00 AM UTC
• End: Friday, June 21, 2019 05:00 AM UTC
• Datacenter Affected: UK - Farnborough

Impacted:
• Provisioning of new Virtual Desktops - During this Window you may be impacted by not be able to provision new Virtual Desktops.
• Virtual Desktops power operations - During this Window you may not be able to complete power operations to existing Virtual Desktops.

Not Impacted:
• Portal Access - During this maintenance access to portals will be available and it is advised that administrative changes should not be attempted during this window.
• Virtual Desktops up-time and Network connectivity - We do not expect any interruption in accessing existing desktops.

Impact Duration:
• During the maintenance work window there will be 30 minutes of customer impact expected.

Additional Information and Support:
• VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved.
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com .

Thank you,
Horizon Cloud Team
Jun 17, 05:12 UTC
Jun 20, 2019

No incidents reported.

Jun 19, 2019

No incidents reported.

Jun 18, 2019
Completed - The scheduled maintenance has been completed.
Jun 18, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 15:00 UTC
Scheduled - Please be advised that our partner IBM will be performing Emergency Maintenance during this window.

Horizon Cloud Emergency Maintenance Window:
• Start: Tuesday, June 18, 2019 15:00 UTC
• End: Tuesday, June 18, 2019 19:00 UTC
• Datacenter Affected: JAPAN - Tokyo

Impacted:
• None - As with any scheduled maintenance there is always a possibility of latency or availability issues during this maintenance window.

Not Impacted:
• Virtual Desktops up-time and Network connectivity - We do not expect any interruption in accessing existing desktops,
• Provisioning of new Virtual Desktops - During this Window provision of new Virtual Desktops will not be impacted.
• Virtual Desktops power operations - During this Window power operations to existing Virtual Desktops will not be impacted.
• Changes to existing pool – Any pool changes will still be available.

Additional Information and Support:
• VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved.
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com

Thank you,
Horizon Cloud Team
Jun 18, 04:19 UTC
Jun 17, 2019
Completed - The scheduled maintenance has been completed.
Jun 17, 16:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 13:00 UTC
Scheduled - Please be advised that our partner IBM will be performing firmware upgrade for Performance/Endurance NetApp File Storage during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Monday, June 17, 2019 01:00 PM UTC
• End: Monday, June 17, 2019 05:00 PM UTC
• Datacenter Affected: JAPAN - Tokyo

Impacted:

• None - As with any scheduled maintenance there is always a possibility of latency or availability issues during this maintenance window.

Not Impacted:

• Virtual Desktops up-time and Network connectivity - We do not expect any interruption in accessing existing desktops,
• Provisioning of new Virtual Desktops - During this Window provision of new Virtual Desktops will not be impacted.
• Virtual Desktops power operations - During this Window power operations to existing Virtual Desktops will not be impacted.
• Changes to existing pool – Any pool changes will still be available.

Additional Information and Support:
• VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved.
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com

Thank you,
Horizon Cloud Team
Jun 11, 19:36 UTC
Jun 16, 2019
Resolved - Dear Valued Customer,

The engineering team has identified multiple alerts in your Data center and currently all are recovered. We will be investigating the root cause.
Data Center affected: USA - Virginia

Additional Information and Support: • VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved. • If you are experiencing any other issues, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com .

Thank You,
VMware Horizon Communications Team
Jun 16, 00:19 UTC
Jun 15, 2019

No incidents reported.

Jun 14, 2019
Completed - The scheduled maintenance has been completed.
Jun 14, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 01:00 UTC
Scheduled - Please be advised that our partner IBM will be performing firmware upgrade for Performance/Endurance NetApp File Storage during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Friday, June 14, 2019 01:00 AM UTC
• End: Friday, June 14, 2019 07:00 AM UTC
• Datacenter Affected: USA - Virginia

Impacted:

• None - As with any scheduled maintenance there is always a possibility of latency or availability issues during this maintenance window.

Not Impacted:

• Virtual Desktops up-time and Network connectivity - We do not expect any interruption in accessing existing desktops,
• Provisioning of new Virtual Desktops - During this Window provision of new Virtual Desktops will not be impacted.
• Virtual Desktops power operations - During this Window power operations to existing Virtual Desktops will not be impacted.
• Changes to existing pool – Any pool changes will still be available.

Additional Information and Support:
• VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved.
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com

Thank you,
Horizon Cloud Team
Jun 8, 05:14 UTC
Jun 13, 2019

No incidents reported.

Jun 12, 2019
Completed - The scheduled maintenance has been completed.
Jun 12, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 13:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 8, 05:02 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 7, 17:56 UTC
Scheduled - Please be advised that our partner IBM will be performing firmware upgrade for Performance/Endurance NetApp File Storage during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Wednesday, June 12, 2019 01:00 PM UTC
• End: Wednesday, June 12, 2019 05:00 PM UTC
• Data center Affected: JAPAN - Tokyo

Impacted:

• None - As with any scheduled maintenance there is always a possibility of latency or availability issues during this maintenance window.

Not Impacted:

• Virtual Desktops up-time and Network connectivity - We do not expect any interruption in accessing existing desktops,
• Provisioning of new Virtual Desktops - During this Window provision of new Virtual Desktops will not be impacted.
• Virtual Desktops power operations - During this Window power operations to existing Virtual Desktops will not be impacted.
• Changes to existing pool – Any pool changes will still be available.

Additional Information and Support:
• VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved.
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com

Thank you,
Horizon Cloud Team
Jun 12, 13:00 UTC
Jun 11, 2019

No incidents reported.