All Systems Operational

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Welcome to the VMware Horizon Cloud Status Page

GERMANY - Frankfurt ? Operational
JAPAN - Tokyo ? Operational
UK - Chessington ? Operational
UK - Farnborough ? Operational
USA - Northern California ? Operational
USA - Texas ? Operational
USA - Virginia ? Operational
Horizon Cloud Control Plane - APAC Operational
Horizon Cloud Control Plane - Europe Operational
Horizon Cloud Control Plane - USA Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 21, 2019

No incidents reported today.

Oct 20, 2019
Completed - The scheduled maintenance has been completed.
Oct 20, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 05:00 UTC
Scheduled - Horizon Cloud Service is completing management device upgrade for the Datacenter location you are located in during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Sunday, October 20, 2019 05:00 AM UTC
• End: Sunday, October 20, 2019 11:00 AM UTC
• Datacenter Affected: USA - Texas

Impacted:
• Provisioning of new Virtual Desktops - During this Window you may be impacted by not be able to provision new Virtual Desktops.
• Virtual Desktops Power operations - During this Window you may not be able to complete power operations to existing Virtual Desktops.
• Virtual Desktops Pool creations - Virtual Desktop Pool creation and expansion will be interrupted during this time.
• New connections: During this Window new user connections will not establish.

Impact Duration:
• During the maintenance work window, there will be one hour of customer impact expected.

Not Impacted:
• Portal Access - During this maintenance access to portals will be available and it is advised that administrative changes should not be attempted during this window.
• Virtual Desktops up-time and Network connectivity - We do not expect any interruption in accessing existing desktops.

Additional Information and Support:
• VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved.
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com .

Thank you,
Horizon Cloud Team
Oct 15, 04:39 UTC
Oct 19, 2019
Completed - The scheduled maintenance has been completed.
Oct 19, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 04:00 UTC
Scheduled - Horizon Cloud Service is completing management device upgrade for the Datacenter location you are located in during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Saturday, October 19, 2019 04:00 AM UTC
• End: Saturday, October 19, 2019 09:00 AM UTC
• Datacenter Affected: USA - Virginia

Impacted:
• Provisioning of new Virtual Desktops - During this Window you may be impacted by not be able to provision new Virtual Desktops.
• Virtual Desktops Power operations - During this Window you may not be able to complete power operations to existing Virtual Desktops.
• Virtual Desktops Pool creations - Virtual Desktop Pool creation and expansion will be interrupted during this time.
• New connections: During this Window new user connections will not establish.

Impact Duration:
• During the maintenance work window, there will be 45 mins of customer impact expected.

Not Impacted:
• Portal Access - During this maintenance access to portals will be available and it is advised that administrative changes should not be attempted during this window.
• Virtual Desktops up-time and Network connectivity - We do not expect any interruption in accessing existing desktops.

Additional Information and Support:
• VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved.
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com .

Thank you,
Horizon Cloud Team
Oct 11, 11:10 UTC
Oct 18, 2019

No incidents reported.

Oct 17, 2019

No incidents reported.

Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019
Completed - The schedule maintenance has been completed.
Oct 14, 04:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 01:00 UTC
Scheduled - Maintenance Details:
Horizon Cloud Service is completing a management device upgrade for the Datacenter location you are located in during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Monday, October 14, 2019, 01:00 AM UTC
• End: Monday, October 14, 2019, 05:00 AM UTC
• Datacenter Affected: UK - Chessington

Impacted:
• Provisioning of new Virtual Desktops - During this Window you may be impacted by not be able to provision new Virtual Desktops.
• Virtual Desktops power operations - During this Window you may not be able to complete power operations to existing Virtual Desktops.

Not Impacted:
• Portal Access - During this maintenance access to portals will be available and it is advised that administrative changes should not be attempted during this window.
• Virtual Desktops up-time and Network connectivity - We do not expect any interruption in accessing existing desktops.

Impact Duration:
• During the maintenance work window, there will be 30 minutes of customer impact expected.

Additional Information and Support:
• VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved.
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com.

Thank you,
Horizon Cloud Team
Oct 9, 13:03 UTC
Oct 13, 2019
Completed - The schedule maintenance has been completed.
Oct 13, 03:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 01:00 UTC
Scheduled - Maintenance Details:
Horizon Cloud Service is completing a management device upgrade for the Datacenter location you are located in during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Sunday, October 13, 2019, 01:00 AM UTC
• End: Sunday, October 13, 2019, 05:00 AM UTC
• Datacenter Affected: GERMANY - Frankfurt

Impacted:
• Provisioning of new Virtual Desktops - During this Window you may be impacted by not be able to provision new Virtual Desktops.
• Virtual Desktops power operations - During this Window you may not be able to complete power operations to existing Virtual Desktops.

Not Impacted:
• Portal Access - During this maintenance access to portals will be available and it is advised that administrative changes should not be attempted during this window.
• Virtual Desktops up-time and Network connectivity - We do not expect any interruption in accessing existing desktops.

Impact Duration:
• During the maintenance work window, there will be 30 minutes of customer impact expected.

Additional Information and Support:
• VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved.
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com.

Thank you,
Horizon Cloud Team
Oct 9, 13:06 UTC
Oct 12, 2019
Completed - The scheduled maintenance has been completed.
Oct 12, 22:00 UTC
Update - Dear Valued Customer,

Please be informed, our DevOps team require an extra hour to perform the maintenance. So, the window is extended to 11:00 PM UTC we will let you know once the activity is completed.

We apologize for any inconvenience caused.
Oct 12, 20:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 17:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 9, 06:35 UTC
Scheduled - Horizon Cloud Service is completing management device upgrade for the Datacenter location you are located in during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Saturday, October 12, 2019 05:00 PM UTC
• End: Saturday, October 12, 2019 10:00 PM UTC
• Datacenter Affected: Japan - Tokyo

Impacted:
• Provisioning of new Virtual Desktops - During this Window you may be impacted by not be able to provision new Virtual Desktops.
• Virtual Desktops Power operations - During this Window you may not be able to complete power operations to existing Virtual Desktops.
• Virtual Desktops Pool creations - Virtual Desktop Pool creation and expansion will be interrupted during this times.
• New connections: During this Window new user connections will not establish.

Impact Duration:
• During the maintenance work window, there will be 45 minutes of customer impact expected.

Not Impacted:
• Portal Access - During this maintenance access to portals will be available and it is advised that administrative changes should not be attempted during this window.
• Virtual Desktops up-time and Network connectivity - We do not expect any interruption in accessing existing desktops.

Additional Information and Support:
• VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved.
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com .

Thank you,
Horizon Cloud Team
Sep 30, 08:14 UTC
Completed - The scheduled maintenance has been completed.
Oct 12, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 01:00 UTC
Scheduled - Maintenance Details:
Horizon Cloud Service is completing management device upgrade for the Datacenter location you are located in during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Saturday, October 12, 2019, 01:00 AM UTC
• End: Saturday, October 12, 2019, 05:00 AM UTC
• Datacenter Affected: UK - Chessington

Impacted:
• Provisioning of new Virtual Desktops - During this Window you may be impacted by not be able to provision new Virtual Desktops.
• Virtual Desktops power operations - During this Window you may not be able to complete power operations to existing Virtual Desktops.

Not Impacted:
• Portal Access - During this maintenance access to portals will be available and it is advised that administrative changes should not be attempted during this window.
• Virtual Desktops up-time and Network connectivity - We do not expect any interruption in accessing existing desktops.

Impact Duration:
• During the maintenance work window, there will be 45 minutes of customer impact expected.

Additional Information and Support:
• VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved.
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com .

Thank you,
Horizon Cloud Team
Oct 6, 06:12 UTC
Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019
Completed - The Schedule maintenance has been completed.
Oct 7, 03:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 01:00 UTC
Scheduled - Maintenance Details:
Horizon Cloud Service is completing a management device upgrade for the Datacenter location you are located in during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Monday, October 7, 2019, 01:00 AM UTC
• End: Monday, October 7, 2019, 05:00 AM UTC
• Datacenter Affected: UK - Farnborough

Impacted:
• Provisioning of new Virtual Desktops - During this Window you may be impacted by not be able to provision new Virtual Desktops.
• Virtual Desktops power operations - During this Window you may not be able to complete power operations to existing Virtual Desktops.

Not Impacted:
• Portal Access - During this maintenance access to portals will be available and it is advised that administrative changes should not be attempted during this window.
• Virtual Desktops up-time and Network connectivity - We do not expect any interruption in accessing existing desktops.

Impact Duration:
• During the maintenance work window, there will be 30 minutes of customer impact expected.

Additional Information and Support:
• VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved.
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com .

Thank you,
Horizon Cloud Team
Oct 2, 03:57 UTC