All Systems Operational

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Welcome to the VMware Horizon Cloud Status Page

GERMANY - Frankfurt ? Operational
JAPAN - Tokyo ? Operational
UK - Chessington ? Operational
UK - Farnborough ? Operational
USA - Northern California ? Operational
USA - Texas ? Operational
USA - Virginia ? Operational
Horizon Cloud Control Plane - APAC Operational
Horizon Cloud Control Plane - Europe Operational
Horizon Cloud Control Plane - USA Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 19, 2019

No incidents reported today.

Sep 18, 2019

No incidents reported.

Sep 17, 2019

No incidents reported.

Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019
Resolved - Dear Valued Customer,

As per the update from our DevOps team, Alerts recovered and the issue has been resolved.

Thank You,
VMware Cloud Team
Sep 14, 07:27 UTC
Investigating - Dear Valued Customer,

The DevOps team has identified multiple alerts received in your Datacenter and the team is investigating the issue with high priority. We will update you the impact and other details shortly.

We will keep you posted with new updates.

Data Center affected: USA - Texas

Additional Information and Support: • VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved. • If you are experiencing any other issues, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com .

Thank You,
VMware Horizon Communications Team
Sep 14, 07:02 UTC
Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019
Completed - The scheduled maintenance has been completed.
Sep 8, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 06:00 UTC
Scheduled - Scheduled
Maintenance Details:
Horizon Cloud Service is completing management device upgrade for the Datacenter location you are located in during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Sunday, September 08, 2019 06:00 UTC
• End: Sunday, September 08, 2019 09:00 UTC
• Datacenter Affected: USA - Texas


Impacted:
• Provisioning of new Virtual Desktops - During this Window you may be impacted by not be able to provision new Virtual Desktops.
• Virtual Desktops Power operations - During this Window you may not be able to complete power operations to existing Virtual Desktops.
• Virtual Desktops Pool creations - Virtual Desktop Pool creation and expansion will be interrupted during this time.


Not Impacted:
• Portal Access - During this maintenance access to portals will be available and it is advised that administrative changes should not be attempted during this window.
•Virtual Desktops up-time and Network connectivity - We do not expect any interruption in accessing existing desktops.


Additional Information and Support:
• VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved.
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com .

Thank you,
Horizon Cloud Team
Sep 3, 21:24 UTC
Sep 7, 2019

No incidents reported.

Sep 6, 2019
Resolved - Our partner IBM confirmed storage issue on their end got resolved now.
Sep 6, 19:15 UTC
Investigating - Dear Valued Customer,

The DevOps team has identified multiple alerts received in your Data center and the team is investigating the issue with high priority. We will update you the impact and other details shortly.

We will keep you posted with new updates.

Data Center affected: GERMANY - Frankfurt

Additional Information and Support: • VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved. • If you are experiencing any other issues, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com .

Thank You,
VMware Horizon Communications Team
Sep 6, 19:04 UTC
Resolved - Dear Valued Customer,

As per the update form our DevOps team, the issue has been resolved.

Thank You,
VMware Cloud Team
Sep 6, 11:28 UTC
Monitoring - Our partner IBM confirmed the issue resolved. Alerts recovered. we are currently monitoring please check and let us know if you face any issues.
Sep 6, 07:33 UTC
Update - Our partner IBM found an issue on the storage side currently we are working to resolve the issue.
Sep 6, 06:04 UTC
Update - We are continuing to investigate this issue.
Sep 6, 04:08 UTC
Investigating - Dear Valued Customer,

Our DevOps team has identified multiple alerts received in your Datacenter and the team is investigating the issue with high priority. We will update you the impact and other details shortly.

We will keep you posted with new updates.

Data Center affected: USA - Virginia

Additional Information and Support: • VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved. • If you are experiencing any other issues, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com .

Thank You,
VMware Horizon Communications Team
Sep 6, 03:57 UTC
Sep 5, 2019

No incidents reported.